Terms Of Service Links:
Terms Of Service

Extended FAQ Explinations
Where Are My Clothing Items?
Using Coupons
Where Are My Figures?
Collector Condition/Regular Condition Figures
Split Shipping
180 Day Pre-Order Policy
Cancellations/Returns/Refunds
Automatic Cancellation Policy
Damaged Shipments
Missing/Incorrect Items
Missing Shipments Shown As Delivered
Items Returned To Us/Incorrect Address
Why Are You Not Answering My Emails?
Anything Else?

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TERMS OF SERVICE - PURCHASE INFORMATION


OVERVIEW

This website is operated by Actionfigure.shop. Throughout the site, the terms “we”, “us” and “our” refer to Actionfigure.shop. Actionfigure.shop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website or making a purchase. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website without publicly listed updates. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
Any customer creating trouble within our website, within our emails, outside of our website, on social media, etc. are subject to immediate termination of your services, purchase, and/or further corrsepondence. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
Pre-Order release dates are subject to change without notice.
Credit and/or Refund Policies are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made within our website or in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Any one that violates any of the comments or other behavior listed above is subject to termination of our Services and/or purchases being cancelled without refund. SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Actionfigure.shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Actionfigure.shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hilliard Ohio US 43026.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website without notice. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

If you would like to contact us, you may do so At Our Helpdesk as we require physical and/or digital records of customer interactions.

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Where Are My Clothing Items?

All clothing items are printed or restocked directly for your purchase.

As these items go into production (with various origin print shops) as soon as you hit the confirm purchase button, we are unable to modify sizing, change designs or cancel items otherwise - No Exceptions.

IN-STOCK CLOTHING DESIGNS:
If your clothing items ARE NOT labeled as a Pre-Order item (as listed in the title of the product prior to purchase), these items should ship within 7-10 business days (not including weekends or holidays).

If your purchase includes In-Stock AND Pre-Order clothing designs (but not including Pre-Order Figures), your shipment may split ship to you at no additional cost.

PRE-ORDER CLOTHING DESIGNS:
If your clothing items ARE labeled as a Pre-Order item (be sure to check the title of the items in your receipt for more direct Pre-Order information) clothing, these items will be shipped as they are released/restocked as they become available. Depending on the time of year, license renewals, print shop availability, production procedures, or other issues outside of our control, these circumstances may directly vary or extend turn around times of Pre-Order designs. Due to the Pre-Order reservation of your items, Pre-Order items are not able to be modified, cancelled or refunded - No Exceptions.

As soon as you place your order, these designs are reserved for you and they will ship as soon as they are reprinted and restocked. Discounts and Gift Card Credits are not available if release/restock dates are changed at any point - No Exceptions.

As your items are directly printed for your purchase or reserved at the time of purchase, they are not able to be directly changed or modified. As these items require a non-refundable deposit (as listed within the product description prior to purchase), cancellation requests will only be given at our discretion and your purchase would be refunded minus the non-refundable deposit as listed in the product description prior to purchase, within your shopping cart prior to purchase and within your purchase receipt after purchase.

PRE-ORDER DESIGNS THAT TAKE AN EXTENDED TIME TO SHIP:
Please visit our 180 Day Pre-Order Policy for any Pre-Order clothing designs that take longer to ship.

CANCELLATIONS/REFUNDS/DAMAGED SHIPMENTS ETC:
If you have any concerns about missing/shipped/damaged items/refunds/etc, Please visit:
Cancellations/Returns/Refunds
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Using Coupons

ONLY ONE DISCOUNT COUPON CAN BE USED PER PURCHASE - DISCOUNT COUPONS ARE NOT ABLE TO BE ADDED AFTER YOUR PURCHASE - NO EXCEPTIONS.


As we have a few different "staple" coupons that we have been using over the years - please visit these pages for more direct information and screen shots of the discounts in action:

As we have multiple other coupons available at different times - any rules, exclusions or other details are listed in the product or category description prior to purchase. Please visit those direct products or collections for more information as the rules and exclusions may vary.

ONLY ONE DISCOUNT COUPON CAN BE USED PER PURCHASE - DISCOUNT COUPONS ARE NOT ABLE TO BE ADDED AFTER YOUR PURCHASE - NO EXCEPTIONS.


CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Where Are My Figures

Please visit the Pre-Order Release Schedule for upcoming release dates

ALL RELEASE DATES ARE SUBJECT TO CHANGE AT ANY TIME - Discounts and Gift Card Credits are not available if release dates are changed at any point.


IN-STOCK (AND "COMING SOON") FIGURES:
If your figures ARE NOT labeled as a Pre-Order item (as listed in the title of the product prior to purchase), these items are either in immediate stock or are currently on the way to our warehouses. Due to the immediate nature of these items, these items are not able to be modified, cancelled or refunded - No Exceptions.

PRE-ORDER FIGURES:
If your figures ARE labeled as a Pre-Order item (be sure to check the title of the items in your receipt for more direct Pre-Order information), these items will be shipped as they are released/restocked as they become available. Depending on the time of year, license renewals, print shop availability, production procedures, or other issues outside of our control, these circumstances may directly vary or extend turn around times of Pre-Order figures. Due to the Pre-Order reservation of your items, Pre-Order items are not able to be modified, cancelled or refunded - No Exceptions.

If your purchase includes In-Stock AND Pre-Order figures, your shipment will ship when ALL of your items are available. If you require additional shipments of your items (to receive In-Stock items faster), additional shipping purchases will be required per shipment to you to receive multiple shipments. If you would like to split your purchase into multiple shipments, please visit our Split Shipping request form for more direct information.
As soon as you place your order, these figures are reserved for you and they will ship as soon as they are released or restocked. Discounts and Gift Card Credits are not available if release/restock dates are changed at any point.

As your items are directly reserved for your purchase, purchases are not able to be directly changed or modified.

As these items require a non-refundable deposit (as listed within the product description prior to purchase), cancellation requests will only be given at our discretion and your purchase would be refunded minus the non-refundable deposit as listed in the product description prior to purchase, within your shopping cart prior to purchase and within your purchase receipt after purchase.

FIGURES THAT TAKE AN EXTENDED TIME TO SHIP:
Please visit our 180 Day Pre-Order Policy for any Pre-Order figures that take an extended time to ship.

CANCELLATIONS/REFUNDS/DAMAGED SHIPMENTS ETC:
If you have any concerns about missing/shipped/damaged items/refunds/etc, Please visit:
Cancellations/Returns/Refunds
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Collector Condition Figures

As we have been noticing more collectors are looking for the best condition boxes they can receive for their displays, we have started up a Collector Condition system for most figures as they are released/restocked.

POP Collector Condition Figures: Any POP Collector Condition figure will be hand inspected for any print issues, packaging blemishes and figure blemishes. These Collector Condition figures will be packed inside of a POP Protector and shipped via Priority Mail for added insurance (up to $50 per shipment. Any customer requiring extra shipping insurance will require an additional shipping insurance purchase outside of their original purchase). There is no difference between the actual figure in Regular Condition or Collector Condition purchases, just in the inspection and shipping methods.

POP CHASE Figures: These figures will also be inspected for any visual figure and packaging issues. Due to the limited availability of the CHASE figures, slight packaging imperfections may still occur. These POP CHASE figures will be packed inside of a POP Protector and shipped via Priority Mail for added insurance (up to $50 per shipment. Any customer requiring extra shipping insurance will require an additional shipping insurance purchase outside of their original purchase).

Regular Condition Figures: All other figures beyond POP Collector Condition or POP CHASE figures will be inspected for major flaws or issues. As these figures are still listed as "Regular Condition" slight packaging or display imperfections may occur. Also depending on the shipping service selected at the time of purchase, or if your purchase is automatically split shipped, will vary if these items are sent via first class or Priority Mail. Any customer requiring extra insurance will require additional shipping costs on top of their original purchase.

More Information: POP FIGURES:
Collector Condition POP figures (including CHASE Figures) will be inspected for any box corner issues, figure/box discoloration and any possible off center print issues. These POPs will also be shipped within a POP protector, bubblewrapped and shipped with USPS insurance in case of any issues during shipping.

Regular Condition POP figures will be inspected for any larger display issues (large damage, etc), however they may contain slight imperfections that are not able to be replaced due to the regular condition of the item. These items will also be bubblewrapped when shipped, but depending on your shipping choice at check out may not include USPS insured shipping.

The main difference between Collector Condition and Regular Condition purchases is the condition of the display box itself. There is no immediate difference between the actual figure in Regular or Collector Condition purchases (unless listed otherwise or is a CHASE figure).

7 INCH AND OTHER FIGURES:
We are currently working up Collector Condition packaging for these different items. All figures are still currently inspected but may contain slight flaws depending on their manufactured packaging.

CANCELLATIONS/REFUNDS/DAMAGED SHIPMENTS ETC:
If you have any concerns about missing/shipped/damaged items/refunds/etc, Please visit:
Cancellations/Returns/Refunds
Damaged Shipments
Missing/Incorrect Items

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Split Shipping Purchases

If your purchase contains both In-Stock AND Pre-Order items, your purchase will ship when ALL ITEMS ARE AVAILABLE.

If you would like to split your purchase into multiple shipments, please visit our Split Shipping request form for more direct information.

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180 Day Pre-Order Policy

As Of Jan 01, 2021 (starting with orders placed after July 01, 2020) - we will no be longer holding purchases or Pre-Order items open after 180 days (6 months from purchase).

If a Pre-Order item is approaching 180 days (6 months) from your purchase to be released or restocked, we will be emailing an update to you with this information. Please be sure to check your spam/filtered emails for more direct information.

If we do not receive a response to the email update we send you, we will send out a digital Gift Card (that does not expire) as a direct replacement for these items that have not yet been released or restocked. This includes all clothing items, figures, masks, etc. if they are not released/restocked within the 180 days (6 months from purchase) time frame.

Any remaining In-Stock items will then be sent out to you at no additional cost. Refunds will not available after 180 days (after 6 months) from purchase as the gift card for replacement items will have already been sent.



With this Gift Card, you will also be able to receive 15% Off In-Stock (Pre-Order items are not available for this discount) Currently Shipping Clothing Items and In-Stock Figures + Collectibles when you use the discount code sent with your Gift Card. This discount can only be used once per account and will only be directly available to only accounts that have an active/open Gift Card.

If the 180 day mark is close, but items are scheduled to arrive within 1-2 weeks, this will be waived and orders will still be fulfilled to their available capacity.

Any free/bonus items within your purchase may be cancelled if the promotion is not able to be filled due to these cancellations. These bonus items do not carry any actual monetary value within your purchase and bonus items are not able to be refunded. If you did not receive an update or Gift Card for any paid item (not including free/bonus items), please fill out the helpdesk form and we will be able to help you with these updates.

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.

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Cancellations/Returns/Refunds

RETURNS:
As we are not currently accepting any returns, items are not able to be returned to us. No exceptions.

If you have any concerns about missing/damaged items/etc, Please visit:
Damaged Shipments
Missing/Incorrect Items

CANCELLATIONS/REFUNDS:
As your IN-STOCK ITEMS are already reserved for you, these items are not able to be modified, cancelled or refunded - No Exceptions.

As your PRE-ORDER ITEMS are already in production or reserved for you, these items are not able to be modified, cancelled or refunded - No Exceptions.

If any PRE-ORDER ITEMS take an extended amount of time for production/release/restock, please visit our 180 Day Pre-Order Policy for more information.

ALL PRE-ORDER RELEASE DATES ARE SUBJECT TO CHANGE AT ANY TIME - Discounts and Gift Card Credits are not available if release dates are changed at any point.


IN-STOCK (AND "COMING SOON") ITEMS:
If your items ARE NOT labeled as a Pre-Order item (as listed in the title of the product prior to purchase), these items are either in immediate stock or are currently on the way to our warehouses. Items listed as "Coming Soon" in advertisements or on our site are figures that are currently on the way to our warehouse. These items are subject to any shipping delays and shipping delays are outside of our control. Any arrival delays of "Coming Soon" figures are not available for discounts or gift cards as they will ship for (or be reserved for) your purchase when they arrive. Due to the immediate nature of these items, these items are not able to be modified, cancelled or refunded - No Exceptions.

PRE-ORDER ITEMS:
If your items ARE labeled as a Pre-Order item (be sure to check the title of the items in your receipt for more direct Pre-Order information), these items will be restocked and shipped as they are available. Depending on the time of year, license renewals, print shop availability, production procedures, or other issues outside of our control, these circumstances may directly vary or extend turn around times of Pre-Order figures. Due to the Pre-Order reservation of your items, Pre-Order items are not able to be modified, cancelled or refunded - No Exceptions.

As soon as you place your order, these items are reserved for you and they will ship as soon as they are released or restocked. As your items are directly reserved for your purchase, purchases are not able to be directly changed or modified.

ITEMS THAT TAKE AN EXTENDED TIME TO SHIP:
Please visit our 180 Day Pre-Order Policy for any Pre-Order figures that take an extended time to ship.

REFUNDS:
As ALL items require a non-refundable deposit (as listed within the product description prior to purchase), cancellation requests will only be given at our discretion and your purchase would be refunded minus the non-refundable deposit as listed in the product description prior to purchase, within your shopping cart prior to purchase and within your purchase receipt after purchase.

CUSTOMERS CAUSING ISSUES:
Any customer causing issues on social media, overloading our email, review sites, etc. are subject to our Automatic Cancellation Policy. Please visit our Automatic Cancellation Policy for more details.


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Automatic Cancellation Policy

Any customer causing trouble with overloading our helpdesk, causing trouble on our social media pages (or other groups, etc.), creating disputes, etc. - will be subject to our Automatic Cancellation Policy.

As these terms are agreed to this within our Our Terms And Conditions Page prior to purchase, the Automatic Cancellation may be instated at our discretion due to the negative actions or negative interactions from any customer acting out to (or against) us, acting improperly, or directly violating our Terms And Conditions as listed prior to purchase.

If the Automatic Cancellation Policy is instated, any in stock items will be shipped and any remaining Pre-Order items (as listed in the title of the product prior to purchase) will be cancelled.

As listed within the description of the product prior to purchase, ALL items require a non-refundable deposit. If your purchase is prior to the 180 Day Pre-Order Policy, these items will be refunded - minus the non-refundable deposit. No Exceptions. If your purchase is via Gift Card, your purchase will be cancelled and your gift cards will be voided from further use. No Exceptions.

Any remaining FREE/Bonus items within their purchase will also be cancelled. FREE/Bonus items do not include any monetary value within their purchase and can not be refunded.

Additional cancellation fees may also apply from your financial institution depending on the severity of the customer interactions. Any additional fees required by your financial institution are the sole responsibility of the customer.

In short, if you'd want to avoid the Automatic Cancellation Policy and/or extra fees from your credit card company - Please be patient and "Be Excellent To Each Other". 


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Damaged Items

Sometimes accidents do happen along the way and items may get bumped and bruised in the mail.

As we have noticed social media posts from customers that have received free replacement items, along with the ones they claimed were "missing" or "damaged" in their original shipment, this has lead to stricter replacement policies. This policy will verify that we had either correctly, or incorrectly, packaged your shipment before it was sent off to you.

As we are not currently accepting returns, we will be able to virtually inspect your items for you. We will require photographs of ALL items and ALL packaging included in your shipment. This will verify that your items were packed in their proper packaging and that the damage was due to shipping directly.

If your purchase includes Economy or USPS first-class shipping at check out, any issues or damages are not able to be covered by USPS insurance and these items are not able to be replaced or given store credit. Purchases with Standard or USPS Priority Mail are insured by the USPS (up to $50). Any customer requiring additional shipping insurance will require an additional shipping insurance purchase outside of their original purchase.

As the USPS has implemented stricter (and in person) inspection requirements for damaged packages, we are no longer able to offer direct refunds for damaged items. If you would require a direct refund, you will need to start a Claim with the USPS (https://www.usps.com/help/claims.htm) and visit your local post office for their physical inspection and claim process otherwise.

Any items purchased that were listed as "DISPLAY ITEM/DAMAGED BOX" items (as listed in the title of the product prior to purchase) are not available for replacements or refunds. The "DISPLAY ITEM/DAMAGED BOX" items are sold as-is, and were already noted prior to purchase that they may contain packaging blemishes.

We must be notified and have received all photos within 10 physical days from the date of delivery. We are not able to offer any support for items missing or damaged when notified outside of 10 physical days of delivery, due to excessive wear and tear by the customer or by a customer improperly opening their packaging.

If you are unable to email us photographs of the items you had received AND the packaging it was sent in, we are unable to offer any replacements or Gift Card Credits for your purchase otherwise. We also will email back up to three times requesting these photos as we require photos inclusive of your items AND their packaging. If we do not receive these photos after the third request, we will no longer be able to offer any support, replacements or other action for your items.

Once we have received the photos required (as we require photos of ALL items received and ALL packaging included) we will check out the photographs and start the replacement or Gift Card credit process. If you would require a direct refund, you will need to start a Claim with the USPS (https://www.usps.com/help/claims.htm) and visit your local post office for their physical inspection and claim process otherwise.

We must be notified within 10 physical days from the date of delivery. We are not able to offer any support for items missing or damaged outside of 10 physical days, due to excessive wear and tear by the customer or by a customer improperly opening their packaging.

Again accidents may happen, but if we are unable to verify that your package was incorrectly packaged before shipping, or that it was damaged along the way, we are unable to offer any replacements or Gift Card credits for your items.

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Missing/Incorrect Items

Sometimes accidents do happen, and due to the volume of shipments per week, some shipments may incur some direct issues.

As we have noticed social media posts from customers that have received free replacement items, along with the ones they claimed were "missing" or "damaged" in their original shipment, this has lead to stricter replacement policies. This policy will verify that we had either correctly, or incorrectly, packaged your shipment before it was sent off to you.

FOR CLOTHING ONLY SHIPMENTS (WITHIN THE US):
Purchases with only multiple clothing items included in the purchase will most likely ship separately at separate times, at no additional cost to you (Only within the US). Split shipments of clothing only purchases is a normal occurrence and your remaining items will ship when they are available. If you have a question about clothing shipments, please Visit Our Clothing FAQ for more information.

FOR ALL OTHER SHIPMENTS:
As we are not currently accepting returns, we will be able to virtually inspect your items for you. We will require photographs of ALL items and ALL packaging included in your shipment. This will will verify that we had either correctly, or incorrectly, packaged your shipment before it was sent off to you.

We must be notified and have received all photos within 10 physical days from the date of delivery. We are not able to offer any support for items missing or damaged when notified outside of 10 physical days of delivery, due to excessive wear and tear by the customer or by a customer improperly opening their packaging.

If you are unable to email us photographs of the items you had received AND the packaging it was sent in, we are unable to offer any replacements or Gift Card Credits for your purchase otherwise. We also will email back up to three times requesting these photos as we require photos inclusive of your items AND their packaging. If we do not receive these photos after the third request, we will no longer be able to offer any support, replacements or other action for your items.

Once we have received the photos required (as we require photos of ALL items received and ALL packaging included) we will check out the photographs and start the replacement or Gift Card credit process. If you would require a direct refund, you will need to start a Claim with the USPS (https://www.usps.com/help/claims.htm) and visit your local post office for their physical inspection and claim process otherwise.

We must be notified within 10 physical days from the date of delivery. We are not able to offer any support for items missing or damaged outside of 10 physical days, due to exessive wear and tear by the customer or by a customer improperly opening their packaging.

Again accidents may happen, but if we are unable to verify that your package was incorrectly packaged before shipping, or that it was damaged along the way, we are unable to offer any replacements or Gift Card credits for your items.


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Missing Shipments Shown As Delivered

Once you receive tracking information, you will be able to track your purchase and see it's estimated date of delivery once it has shipped.

Once Your Shipment Is In The Hands Of The USPS, You Will Need To Contact Your Local Post Office With Any Questions Or Issues As We Are Not Able To Make Any Different Arrangements On Your Behalf

As your purchase gets closer to you, delivery times and options may change but the USPS tracking page will be able to let you know it's status at any point.

Due to the volume of our daily shipment pickups, not all packages are scanned at the time of pickup. If the status has not been updated when you receive your tracking information, please wait for 1-2 business days (not including weekends or holidays) as it will show further scan information closer to it's destination.

If you receive a notification that your package has been delivered, but you did not receive it - you will need to contact your local post office with that tracking number to find out more information about your package. We are unable to contact them and make any re-delivery options on your behalf.


If your package shows as delivered and they are unable to help you locate the package, you may be able to start a Claim with the USPS (https://www.usps.com/help/claims.htm) for reimbursement of your package as we are unable to offer replacements or Gift Card Credits for items that show that they have been delivered.

If you have address change concerns once it is already shipped - you will need to contact the USPS, as they would be able to make any kind of delivery changes for you. We are unable to contact them and make any re-delivery options on your behalf.

Out of US customers: If your package is stuck in customs, you will need to contact your customs agency directly as we do not have any direct contact with the customs agents in your country. Any added customs fees, duties, or other fees that your customs agency, post offices, or country include - on top of - what you had already paid is the responsibility of the customer. We do not offer discounts or Gift Card Credits for added customs fees that your country or customs agencies add on to import these items to your country. Also abandoning any shipments or forcing them to be returned to us, for not paying customs fees will not be able to be cancelled or refunded.


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Items Returned/Incorrect Addresses

As we are not currently accepting returns, any items returned by the customer or by USPS due to address issues entered by the customer at the time of purchase are not able to be cancelled or refunded. As we are not accepting returns, any shipments returned to us are automatically abandoned at the post office upon arrival and we will not receive them.

If you need items shipped to a new address, you will need to make a brand new purchase as any shipments returned to us are automatically abandoned and not able to be re-shipped.

If you received an incorrect item, please visit the Missing/Incorrect Items section of this FAQ for more direct information.

As the shipping address you enter at the time of purchase is the same address we will send your items to, please be sure to confirm that your address is spelled correctly, with the correct apartment/unit numbers if needed.

If there are any typos or missing information (including apartment/unit numbers) in your shipping address, your items may experience shipping delays or your items may be abandoned if they are returned to us.

If you have address change concerns once it is already shipped - you will need to contact the USPS, as they would be able to make any kind of delivery changes for you. We are unable to contact the USPS and make any changes or re-delivery options on your behalf.

We are unable to offer any discounts or Gift Card Credits for items that are returned to us due to an incorrect address that was entered by the customer at the time of purchase, or listed as a change of address after purchase.

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Why Are You Not Returning My Emails?

We respond to emails as quick as possible that are directly sent to our helpdesk. Emails that are sent outside of this helpdesk form may not be responded to, or receive bouncebacks via your email program.

These emails are (usually) answered daily when possible but sometimes may take 1-2 business days for replies (business days are Monday-Friday and do not include weekends or holidays).

Sending multiple emails to us will not speed up our response time and may subsequently temporarily or permanently block you from our email support.

Sending abrasive, abusive, obscenity filled emails will not tolerated, nor responded to and the Automatic Cancellation Policy may be instated for your purchase.

Tagging us on social media, replying to a social media post, or trying to contact us via any number of third party websites will not help us find your account. More so in the case of fake names, aliases, screen names etc. Contacting any third party review site will also not speed up any correspondence or shipping times, however the Automatic Cancellation Policy may be instated for your purchase otherwise.

To be sure you receive a reply, please read the FAQ and fill out the helpdesk form on our website - as that is the only way we can offer support.

Be sure to also check your spam/filtered emails for any replies or updates within 1-2 business days (that does not include weekends or holidays).

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Other Questions NOT LISTED ABOVE

This page is a Frequently Asked Question Page as 99.9% of the emails we receive are currently answered above with more in-depth and direct information. This includes questions like: Where Are My Clothing Items?, Where Are My Figures? and more.

IF YOUR QUESTION IS ALREADY ANSWERED ABOVE: You will receive the same information as listed above. We will contact you directly when more exact information is available.


We use this page to help you the information for your purchase to you at your leisure, and it also helps free us up so we can get more items out to you faster.

IF YOUR QUESTION IS NOT ANSWERED ABOVE:

We respond to emails as quick as possible that are directly sent to our helpdesk. Emails that are sent outside of this helpdesk form may not arrive to our helpdesk directly.

These emails are (usually) answered daily when possible but sometimes may take 1-2 business days for replies (business days are Monday-Friday and do not include weekends or holidays).

Sending multiple emails will not speed up your response time.

Sending abrasive, abusive, obscenity filled emails will not tolerated, nor responded to and the Automatic Cancellation Policy may be instated.

To be sure you receive a reply, be sure you fill out the helpdesk form on our website.

Thank you again for your purchases and continued support since 2005 - and if the information above does not answer your question, we will get back to you as soon as we can! :)

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